Viral Matrix Co., Limited stands behind the quality of our products. This Warranty Policy outlines the terms and conditions of our product warranty coverage.

Warranty Coverage

We offer a limited warranty that our products will be free from defects in materials and workmanship under normal use for a period specified on the product page or receipt from the date of purchase.

What Is Covered

This warranty covers manufacturing defects and faulty workmanship. If a product fails due to a defect during the warranty period, we will repair or replace the item at our discretion, free of charge.

What Is Not Covered

This warranty does not cover damage caused by misuse, abuse, negligence, accidents, unauthorized modifications, normal wear and tear, or failure to follow care instructions. Consumables and accessories may have separate warranty terms.

How to Make a Warranty Claim

To make a warranty claim, please contact us at qiuqiumanor@gmail.com with your order number, a description of the issue, and any relevant photos. Our team will review your claim and provide instructions on the next steps.

Limitation of Liability

Our liability is limited to the repair or replacement of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.