Viral Matrix Co., Limited is dedicated to delivering your orders in a timely and secure manner. Please review our shipping policies below.

Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing may take up to 5 business days.

Shipping Methods & Delivery Time

We partner with reputable carriers to offer standard and express shipping options. Estimated delivery times vary by destination and selected shipping method. You will receive a tracking number once your order has been dispatched.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, weight, and dimensions of your order. Free shipping may be available for orders exceeding a specified amount, as indicated on our website.

International Shipping

We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact our support team at qiuqiumanor@gmail.com within 7 days of the estimated delivery date so we can assist you.