At Viral Matrix Co., Limited, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Return Eligibility

Items may be returned within 30 days of delivery, provided they are unused, in original packaging, and in resalable condition. Certain items such as perishable goods, personalized products, and intimate items may not be eligible for return.

How to Return an Item

To initiate a return, please contact us at qiuqiumanor@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-10 business days.

Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact us with photos of the defect or damage, and we will arrange a replacement.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent. In such cases, we will cover the return shipping costs.